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Frequently Asked Questions

Nabajii FAQ — Your Questions, Answered

Whether it's registration, login, payments, bonuses, games, or withdrawals — if you have a question, you'll find a direct answer in our FAQ section. No matter how big or small the issue, we're always here to help.

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Click on the sections below to jump directly to the relevant question

Account & Registration

All questions related to registration, login, password reset, KYC verification, and profile updates.

Deposit & Withdrawal

Full details on all payment methods including bKash, Nagad, and Rocket, deposit limits, and withdrawal timelines.

Bonuses & Promotions

Welcome bonus, cashback, reload offers, wagering requirements, and bonus usage terms.

Games & Sports Betting

Learn about casino games, live dealer, Sports Betting odds, lottery, and game rules.

Security & Privacy

Account security, two-factor authentication, data privacy, and safe gaming tips.

Mobile App

Everything you need for downloading, installing, updating, and troubleshooting the Android and iOS apps.

No results found. Try a different keyword or write to us directly at support@nabajii.ws.

Account & Registration

Registration page Enter your name, mobile number, email, and password. Registration takes just 2 minutes across 3 simple steps. You must be at least 18 years old.

No. Only one account per person is allowed. If multiple accounts are detected, all accounts will be suspended and balances may be forfeited.

KYC (Know Your Customer) is an identity verification process. To make withdrawals or process large transactions, you'll need to submit a copy of your national ID or passport. This keeps your account secure.

Login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you.

Email support@nabajii.ws. You'll be informed of the reason and guided through the necessary steps. Accounts are typically suspended due to incomplete KYC or a policy violation.

Yes, you can change your mobile number or email after identity verification through the support team. Contact us directly at support@nabajii.ws.

Name changes after registration are limited. If there's a spelling error, contact support with your KYC documents and it will be corrected to match your national ID.

After logging in, go to Profile > Security Settings to enable 2FA. You can use mobile OTP or the Google Authenticator app. Once enabled, a code will be required to verify every login.

Send your request to support@nabajii.ws. If you have a remaining balance, please withdraw it first. Responsible Gaming You'll also find a self-exclusion option on that page.

To register and play on Nabajii, Minimum age 18 Required. A national ID may be needed for age verification.
Deposit & Withdrawal

Log in > Wallet > select Deposit. Choose bKash, Nagad, or Rocket, then enter the amount. Once payment is confirmed, your balance will update within minutes.

The minimum deposit on Nabajii is just ৳500. Limits may vary depending on the payment method. For more details, Payment Page here.

Withdrawals are typically processed within 1 to 24 hours. Completing KYC verification speeds up the process. Bank transfers may take 24–48 hours.

Minimum Withdrawal Amount ৳1,000. The maximum daily withdrawal limit varies by payment method. For details, Payment page available.

Email support@nabajii.ws with your transaction ID and a screenshot. We'll verify it within 24 hours and correct your balance or issue a refund.

Currently bKash, Nagad, Rocket, Upay and bank transfers are supported. Crypto payments are also accepted in some cases. For the full list, Payment Page here.

Nabajii does not charge any withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees.

No. Bonus funds require a specific wagering condition to be met before withdrawal. Each bonus has its own terms, which are listed on the bonus offer page.

Rejections are typically due to incomplete KYC, unmet bonus requirements, or incorrect account details. The support team will email you with the specific reason.

A new request generally cannot be submitted while one is still being processed. Please wait until the previous request is completed or cancelled before submitting a new one.
Bonuses & Promotions

Your first deposit after registration automatically adds a welcome bonus to your wallet. Check the offers page for bonus amounts and terms.

Wagering means you must place a specified amount in bets using your bonus funds before withdrawing. For example, 30x wagering on a ৳1,000 bonus means you need to place ৳30,000 in bets.

Reload bonuses are awarded on repeat deposits, weekly or monthly. Cashback returns a portion of your losing bets. Separate terms apply to each.

Yes, every bonus has a set expiry period (typically 7 to 30 days). If wagering requirements aren't met within that time, the bonus is automatically forfeited.

Free spins let you spin slot games at no cost. Free bets let you place a wager without spending your own money. Both are part of special offers, and wagering requirements apply to any winnings.

Yes! When a friend registers and makes a deposit using your referral link, you'll earn a referral bonus. Full terms and conditions are available in the Referral section of your profile.

Yes, Nabajii has a loyalty points program. Regular play and betting earns you points that can be redeemed for bonuses, cashback, or special rewards.

Yes. During a deposit, you have the option to decline a bonus offer. Once a bonus has been added to your wallet, it generally cannot be removed — but you can reach out to support if needed.
Games & Sports Betting

Slots, Live Casino (Roulette, Blackjack, Baccarat), Crash Games, Fishing Games, Lottery, and Sports Betting — 500+ games in total. More details Games page here.

Bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Live betting is also available. More details Sports Betting page here.

Live Casino games are played with real dealers via video streaming. Roulette, Blackjack, Baccarat — all available live. A strong internet connection ensures the best experience.

Minimum bet amounts vary by game. Slots start from as little as ৳10. Sports Betting has a minimum of ৳50. Live Casino limits vary by table.

Yes. All games on Nabajii use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of our games.

Purchase a lottery ticket and results are announced on the draw date. Any winnings are automatically credited to your wallet. More details Lottery page here.

Refresh the page, clear your browser cache, and check your internet connection. If the issue persists, try the app or reach out to support.

Log back in and re-enter the game to restore your session. If your balance was deducted but the round didn't complete, contact support — the issue will be resolved by reviewing the transaction log.

Yes, a demo mode is available on selected games, letting you learn the game without real money. However, winnings in demo mode cannot be withdrawn.

Yes, betting is available on popular esports events including CS:GO, Dota 2, and LOL. Sports Betting page for the full list.
Security & Privacy

Yes. Nabajii is a licensed platform that uses SSL encryption. All transactions are secure and your data is never shared with third parties.

Yes. Your information is used solely for account management and KYC verification. For more details, Privacy Policy Read.

Only use the official website and app. Nabajii will never ask for your password via email or SMS. Do not click on suspicious links.

Change your password immediately and notify us at support@nabajii.ws. The support team will temporarily lock your account and investigate.

Nabajii offers deposit limits, session time limits, and self-exclusion. For more details, Responsible Gaming page available.

Yes, cookies are used to improve site functionality and enhance the user experience. Privacy Policyfor more details.

No. Your personal information is never shared with third parties for marketing or commercial purposes. It may only be disclosed to authorities when required by law.
Mobile App

Official App Only Download Page Download from the official source. Both Android and iOS versions are available. Do not download from third-party sites.

On Android, allow installation from "Unknown Sources" (Settings > Security). On iOS, trust the app profile. If you still have issues, contact support.

Download Page to download and install the latest version. If update notifications are enabled, you can update directly from the app.

Clear the app cache, restart your device, and update to the latest version. If the issue persists, contact support with your device model and OS version.

Yes, Nabajii is fully responsive on mobile browsers. However, using the app gives you faster loading, push notifications, and access to exclusive offers.
Quick Links
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Didn't Find Your Answer?

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Nabajii's support team is available 24/7, every day of the week. Register now and start your best gaming experience.

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